Travel Sales Consultant is responsible for maintaining comprehensive knowledge of a wide range of products. Selling directly to the public and via travel agents while performing as the first point of contact for new reservations.
Key Responsibilities
*Sell directly to the public and via travel agents either over the telephone, by email or face-to-face with customers visiting the office.
*Present at all times a professional image
*Help maintain a growing database of loyal existing customers and attract new potential customers.
*Ensure that every effort is made to convert enquiries into options, and options into confirmed bookings.
*Use product knowledge to confidently cross-sell to other products if the required holiday is unavailable or unsuitable.
*Answer initial queries about the holiday. Determining suitability and suggesting alternatives, where applicable.
*Use an in-house reservations system to check availability and make bookings , or pass all relevant information to the Travel Consultant if the tour is on request
*Ensure special requests (i.e. dietary requirements, wheelchair assistance, etc.) are properly attended to, that appropriate advice is given, and all relevant members of staff are informed, where necessary.
*Follow up on recent options and maintain communication with clients to ensure deadlines are met and service levels remain high
Skills Required
*Minimum of 2 years travel industry experience
*A highly professional, patient and attentive telephone manner
*An effective sales technique with the ability to close a sale and offer suitable alternatives
*GCSE passes (or equivalent) in English & Maths are essential
*Excellent Oral and written communication skills
*Enthusiasm, dependability and self-motivation
*Working knowledge MS Office and a CRS (CRS preferred but not essential.)
The Package
*Salary depending on experience £21,000 - £25,000
*Profit and performance related discretionary bonus paid annually
*37.5 Hours per week 0900 - 1730 Monday - Friday with Saturdays on a rota
*23 Days annual leave rising to 28 days after 5 years'
Interested
*If you would like to apply for the position please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444