THE JOB:
*To communicate with customers prior to travel to upgrade packages i.e. flights, cabins, hotels and tours.
*Have good understanding of profit margin and upsell requirements
*To communicate with suppliers to request and confirm availability
*Understand customer's needs and expectations to deliver excellent customer support throughout
*Respond promptly to customer enquiries
*Produce accurate admin work to complete any action taken
*Be proactive in solving the customers issues, maintaining high standards of service at all times
*Outbound call passengers to give relevant information on their booking, and to pro-actively upsell where possible
*Be highly accurate in the administration work and ensure all notes are left on files
*Strong understanding of packages to enable effective recommendations of any holiday changes
THE CANDIDATE:
*Knowledge of customer service principles and practices
*Must be confident working alone and as part of a team
*Must demonstrate a significant level of self-motivation and initiative
*An ability to work to deadlines with good attention to detail
*Able to remain calm under pressure and problem solve accordingly
*Must be reliable with a flexible approach
*Excellent communication skills - verbal and written - essential
*Able to work extended hours on occasions when required
*Have vast knowledge in terms of products and cruising
THE PACKAGE:
This very exciting new Concierge Executive role is paying an amazing starting salary in the region of £25000 - £27000 plus you will be eligible for their fantastic company benefits package which includes company bonus, pension & medical benefits!!
INTERESTED?
If you would like to be considered for this exciting new position please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk call Helen Cassin on 01293 850647 for more information.
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