This successful specialist tour operator is seeking a driven ticketing specialist to join their friendly and busy operations team in plush new London offices. As a Ticketing Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities. If you thrive under pressure and enjoy working in a fast-paced environment this is the company and department for you. Key responsibilities: *Ticketing, Issuing / Reissuing / Refunds tickets in Galileo *Run and manage reports *Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc *Calling clients for insurance details *Despatch schedule change documentation *Resolve in-house booking queries *Quality Control - Sense check bookings *Brochure Reports including despatch and returns *Data base entry *Work closely with the operations, ground and product department *Booking and confirming ground components *Day to day control/upkeep of office materials and supplies *Arranging the daily mail for collection *To be a main point of call for any building facility requirements *To assist in the smooth running of all internal meetings, to include but not limited to greeting visitors, setting up refreshments etc *Support in the adherence and delivery of company Health & Safety policy and procedures Skills/Experience/Requirements: *Excellent working knowledge of Galileo *Ticketing experience required *A strong work ethic and willingness to go "above and beyond" *Ability to work with a team and cooperate with others to achieve team objectives. *Thrive working within a fast-paced environment *Excellent attention to detail *Excellent communication skills at all levels *Exceptional customer service skills as some passenger contact will be required *Excellent organisational skills with the ability to prioritise *Able to work autonomously at times and as part of a team *Ability to multi task and work well under pressure to meet tight deadlines *Self-Motivated with a solution based mind-set *Shift work will be required - Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days' work will also be required on a rotational basis. Successful candidates will benefit from and competitive salary, full training and excellent benefits package and a rewarding working environment. If you meet the specific requirements please submit your CV by applying online to this advert.