Are you an experienced Team Leader / Sales Coach Manager looking for a new career with a luxury tailor-made tour operator you will be responsible for managing a team of travel consultants to deliver and exceed revenue and service budgets
The Job:
*Team management - recruitment, training, mentoring performance management and administration to maximise their potential and growth within the company
*After sales service - manage guest feedback and encouraging further bookings and loyalty
*Manage and promote our repeat guest strategy within the business
*Assisting the Management Team and Head of Sales and Service to make changes in working practices to aid continuous improvements in sales and service for our guests and implementing this with your team.
*Manage the team's high standard of service to enquiring guests, new and old, in order to deliver high conversion rates, revenue growth and guest loyalty
*Contribute to the marketing of our holidays to high standards of accuracy & attractiveness - via website, collateral direct guest contact and other channels
*Provide input as required into planning of accommodation and other product areas (ground handlers), to include selection and pricing thereof. To liaise with Commercial team and Product Managers to ensure that preferred suppliers are prioritised by the sales team, and margins are maximized
Skills Required:
*Proven Sales Management experience
*Proven leadership and coaching qualities
*Recruitment and training of new team members
*Execution of performance management
*Handling out of hours emergencies
*Working within margin guidelines
*Developing incentive and commission schemes
*Progressive and dynamic mindset
*Proficient on excel to an advance level (pivot tables, formulae etc.)
The Package:
*Salary of £35,000 to £40,000 plus commission
Interested:
*If you would like to apply for the role please click 'APPLY' or email your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444