All fluent Portuguese speakers with travel or hotel industry customer service experience, please get in touch! This successful and dynamic travel company are seeking a fluent Portuguese speaker to join their busy flights customer service team.

The successful candidate will have a flair for providing a great service over the phone. You must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering a quality service. You will be experienced in handling customer queries and complaints whilst still able to stay motivated.

Key responsibilities:
*To book flights for enquiring customers
*To be passionate on every call about the brand
*To maintain a positive mindset to overcome challenges and barriers
*To handle customer queries and resolve at first contact
*To handle customer complaints and resolve at first point of contact whenever possible

Skills / Experience / Requirements:
*Strong customer service background
*Fluent in spoken and written English as well as Portuguese is essential
*Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)
*Experience in the contact centre environment desirable but, will consider other customer service environments
*Experience in communicating with staff from different cultures and/or countries.
*Excellent communication skills (verbal and written)
*Competent numeracy skills
*Highly motivated
*Pro-active and able to manage own workload effectively

The shift patterns are varied on a rotation between 08:00 - 21:00 Monday to Thursday, 08:30 - 20:00 Friday, 09:00 - 18:00 Saturday and bank holidays and 10:00 - 17:00 Sundays.

The successful candidate can expect a competitive salary of £20,000 with the potential to earn an annual incentive award. Staff travel benefits after successfully completing 6 months, plus more. Full training will be provided.

If you meet the person requirements please send your CV in to us by applying online.