Operations Executive required you will be a part of a 10 strong team dedicated to looking after everything once the booking has been made and providing the best customer service possible. You will be answering calls and replying to emails from clients/agents who have general questions and queries. As an operations executive you will be for dealing with everything from confirmation documents, visas, flight tickets and final documentation. Accuracy and attention to detail plus ability to work calmly under pressure during busy periods is a key requirement.
The Role:
*Producing client/agent invoices, emailing confirmation documents.
*Checking bookings in an orderly fashion so that prior to tickets being issued and final documents being completed all aspects have been checked and verified as correct.
*Entering client's personal data into the reservation system and chasing missing information.
*Acquire knowledge of the company's products and practices so that clients telephone enquiries can be efficiently answered.
*Be responsible for processing Amendments and Cancellations to clients existing holidays as per client/agents request.
*Booking Chauffeur transfers for our exclusive tour collection
*Sharing the duties of responding to operations inbox emails, organising the post and checking Amadeus queues on a roster basis.
*Learn the duties of other team members so that holiday and sickness cover is provided. A cross trained team is an effective team.
*Taking payments over the phone for direct client bookings.
*Assist with the daily phone calls from clients/agents with visa questions. #
Skills Required:
*Highly customer focused
*Excellent written and verbal communications Skills
*Ability to plan & prioritise effectively, well organised
*Strong inter personal skills
*Computer literate
*'Can do' attitude, proactive, takes initiative
*Keen to learn, enthusiastic and honest
*Working knowledge of Amadeus or GDS
The Package:
*Basic salary of £18k - £21k dependent on experience plus company benefits
Interested:
*If you would like to apply for the position please click 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444