Our client is the fastest growing DMC in the UK, Ireland and USA, offering comprehensive ground handling services for Meetings, Incentives, Conferences, Events. they are seeking an individual who passionate about meeting & events and who is fluent in Italian, French would also be considered.

Key skills required:

*Fluency in English/Italian essential, a third language such as French/Spanish would be advantageous
*A minimum of two years experience in an inbound operator or hotel in a similar role.
*Excellent knowledge of the UK as a destination, in particular London.
*In depth knowledge of what London has to offer as a Mice destination
*Ability to research events, incentive, conference market.
*Proven experience of preparing presentations and operating incentive groups.
*A client portfolio

Summary of Role:

*To look after the Incentive Market for your area
*To produce competitive Incentive quotes for your clients To ensure that all quotes are sent out within guidelines given
*To ensure that a healthy conversion rate is achieved at all times
*To keep you product knowledge up to date at all times
*To build relationships and maintain a great working relationship with your clients.
*To build relationships with all suppliers and ensure that you have excellent knowledge of any service that is offered.
*To build and maintain a good working relationship with your team
*To assume all responsibility for your clients pending and confirmed groups.

Breakdown of role:

*To acknowledge and qualify (via phone) all new requests
*To make sure that all offers are sent out in our standard format and are all entered into tourplan and that any amendments etc are all tracked in tourplan as well
*To ensure that your offer is creative, innovative and unique.
*To keep a log of all quotations and cancellations.
*To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.
*To organise and participate in any client fam trips that need to take place in order to win or facilitate a booking.
*To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
*To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offering
*To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
*To buy under-budget(without compromising on quality) where possible in order to increase the margin.
*To send invoices on time to clients and ensure that all payments are made within time guidelines.
*To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.
*To never let a group travel without payment.
*To ensure all your files are kept in a organised manner that enables others to cover for you if the need arises
*To deal with complaints as and when they arise in a professional manner
*To take your turn in the emergency phone rota
*To be aware of all Hotel, venue etc. special offers on the incentive market that may help us secure business

If you possess the right meetings & events experience as well as language ability please submit your CV online by applying to this advert and following the instructions.