A reputable luxury tour operator are seeking an experienced luxury travel consultant to join their worldwide team.

This operators Travel Specialists maintain a close relationship with the client, understanding their needs and fulfilling all of their VIP travel requirements. Travel Specialists are based in a concession full time. We utilise our location to host events and welcome walk in customers, as well as meeting clients outside in the local area.
As we grow the London Club, the team will arrange private dinners and/or events in various locations or on site for some existing and new clients. Where possible, we can use these events to promote some of our finest properties globally to our most affluent and loyal clients. The role will provide an exemplary level of service to our clients looking after them all the way through the sales process.

RESPONSIBILITIES:
⦁To work as part of the team & achieve / exceed an agreed sales target and
⦁profitability level by selling brochured holidays, creating FIT's and retailing 3rd party operator's products.
⦁Build-up a loyal clientele by managing all the customers travel requirements and exceeding client's expectations in respect of service and attention to detail.
⦁Responsibility of individual reservations from initial enquiry to final documentation & post travel follow up - To include all administration duties.
⦁Organise and host private events for prospective and current clients.
⦁To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service.
⦁Identify innovative ways of improving the client experience and enjoyment of company membership.
⦁General office duties as agreed with the General Manager.

EXPERIENCE & QUALIFICATIONS:
Essential
⦁Well-travelled world-wide & have comprehensive knowledge of deluxe travel products
⦁Minimum 2 years Retail / Tour operating
⦁Must be numerate with attention to both top & bottom line
⦁Ability to create FIT's by multi-purchasing to create 1 travel solution for client
⦁Must be able to converse with demanding - high spend clientele
⦁Articulate, well organised and present the product to the highest of standards
⦁Working knowledge of an Airline CRS
Desirable
⦁GDS
⦁FSS
⦁Word & Excel
⦁Microsoft Outlook Mail


If you think this sounds like the perfect role for you and your experience please apply online, the successful candidate will be offered a competitive package.