Job Purpose

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for analysing incoming requests and finding suitable accommodation for our Asian groups coming into Europe.

Main Responsibilities

Contacting hotels by phone, email or fax in order to discuss present and future reservations
Select appropriate contracts and non-contracted hotels according to sales requirements
Process bookings and inputting details/rates using in house systems
Negotiate rates and conditions such as cancellation and payment policies
Provide suitable alternatives as and when required
Produce accurate documents/reports
General admin tasks
Dispute handling
Process deposits/refunds
Negotiate book outs, compensations and cancellation charges when needed
Prioritise workload according to deadlines
Skills and Experience
Relevant Skills/Characteristics

Capable of handling high volume in a timely manner with accuracy
Ability to work under pressure
Professional and efficient telephone manner
Ability to Multitask
Superb interpersonal skills
Demonstrate team working
Loyalty and commitment when independently working
Outstanding time management and organisation skills
Preferred negotiation, customer service and problem solving abilities
Positive attitude towards change and great adaptability


Required Experience/Knowledge

Essential

Excellent spoken and written communication skills in English
Sound knowledge of MS office applications
Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered French or Spanish Language skills

Desirable:

Regional knowledge of Europe.
Previous experience within Hotel Group/FIT/Operations/Reservations