£50000 - £58000 per annum
South West London, London
22053/1406
This vacancy has now expired
Head of Operations with previous experience in the Travel Industry required for a leading travel company in London.
The Job:
*Manage and take full responsibility for all areas of Operations, including team development, and IT service provision across a mix of internal and external platforms and providers for all holidays.
*Ensure that all departmental processes are carried out efficiently to ensure the team is delivering excellent service
*Develop operations KPIs to measure and manage service efficiency, and provide regular reporting to demonstrate objectives being met and enhanced service levels
*Overall responsibility for the booking and organisation of flights, transfers, rail and accommodation.
*24/7 Emergency contact for Leaders in resort as part of crisis response
*Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output/all)
*Develop a platform strategy for all internal platforms; specifically booking platforms and linkage to external and website
*Lead, develop and coach the team, develop from within
*Develop and over-see Crisis Response Plan, to deal with extreme emergencies, or potential PR impacts. Where required, oversee operational response to crisis management events
*Oversee and be responsible for IT/Web/Systems outages
*Be a role-model amongst the Management Team: demonstrate leadership behaviours and help develop the Management Team.
*Manage and motivate the team members in their duties and provide support where required.
*Optimise the Travel Insurance policy products, and work in partnership with On- and Off-line marketing teams to continuously develop the product range
*Develop and execute strategy to grow
Skills Required:
*Similar skills and duties working for a travel industry company
The Package:
*Salary dependent on experience
Interested:
*If you would like to apply, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
The Job:
*Manage and take full responsibility for all areas of Operations, including team development, and IT service provision across a mix of internal and external platforms and providers for all holidays.
*Ensure that all departmental processes are carried out efficiently to ensure the team is delivering excellent service
*Develop operations KPIs to measure and manage service efficiency, and provide regular reporting to demonstrate objectives being met and enhanced service levels
*Overall responsibility for the booking and organisation of flights, transfers, rail and accommodation.
*24/7 Emergency contact for Leaders in resort as part of crisis response
*Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output/all)
*Develop a platform strategy for all internal platforms; specifically booking platforms and linkage to external and website
*Lead, develop and coach the team, develop from within
*Develop and over-see Crisis Response Plan, to deal with extreme emergencies, or potential PR impacts. Where required, oversee operational response to crisis management events
*Oversee and be responsible for IT/Web/Systems outages
*Be a role-model amongst the Management Team: demonstrate leadership behaviours and help develop the Management Team.
*Manage and motivate the team members in their duties and provide support where required.
*Optimise the Travel Insurance policy products, and work in partnership with On- and Off-line marketing teams to continuously develop the product range
*Develop and execute strategy to grow
Skills Required:
*Similar skills and duties working for a travel industry company
The Package:
*Salary dependent on experience
Interested:
*If you would like to apply, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Similar jobs
Salary
£21000 - £23000 per annum
Location
North London, London
This successful and established travel company in North London is expanding their reservations team and seeking travel consultants.
RBA25317
Salary
Negotiable
Location
London
Do you have experience working on dedicated finance accounts? This leading Travel Management Company are seeking a highly-skilled, customer-focused, Senior Business Travel Consultant
RBA52172