I am recruiting for a very successful, specialist tour operator who are based in the Swindon area, German speaking Concierge Executive, this is a key role to enhance existing customer's holiday packages with a focus to increase margins using upsell techniques. You will be responsible for maintaining good relationships with all customers and working closely alongside various departments across the business. This very exciting new role is paying an extremely competitive salary plus they also offer all of their valued employees a company bonus, pension and medical benefits!

THE JOB:

*To communicate with customers prior to travel to upgrade packages i.e. flights, cabins, hotels and tours.
*Have good understanding of profit margin and upsell requirements
*To communicate with suppliers to request and confirm availability
*Understand customer's needs and expectations to deliver excellent customer support throughout
*Respond promptly to customer enquiries
*Produce accurate admin work to complete any action taken
*Be proactive in solving the customers issues, maintaining high standards of service at all times
*Outbound call passengers to give relevant information on their booking, and to pro-actively upsell where possible
*Be highly accurate in the administration work and ensure all notes are left on files
*Strong understanding of packages to enable effective recommendations of any holiday changes

EXPERIENCE:

*Native or fluent in German (speaking and writing) with an excellent understanding of the English language (spoken and written)
*Knowledge of customer service principles and practices
*Must be confident working alone and as part of a team
*Must demonstrate a significant level of self-motivation and initiative
*An ability to work to deadlines with good attention to detail
*Able to remain calm under pressure and problem solve accordingly
*Must be reliable with a flexible approach
*Excellent communication skills - verbal and written - essential
*Able to work extended hours on occasions when required
*Have vast knowledge in terms of products and cruising


THE PACKAGE;
The successful candidate can expect a very competitive salary in the region of £25000 - £27000 plus you will be entiteld to a fantastic company benefits package which includes bonus, pension and medical benefits!

INTERESTED?
If you would like to be consdiered for this great new German Speaking Concierge Executive role please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information