Do you have experience in dealing with customer complaints?

My client is a successful travel company based in Essex is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints.

This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression. As a Customer Relations Executive you will be responsible for ensuring the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.

JOB DESCRIPTION:

• Dealing with complaints from customers pre and post departure, over the phone by email and by letter
• Logging the compliant and sending out an initial response to acknowledge the complaint
• Investigating the complaint by liaising with suppliers
• Responding and evaluating the complaint, offering compensation where necessary
• Ensuring all complaints are dealt with in accordance to ABTA code of conduct

EXPERIENCE REQUIRED:

• A strong background within customer relations
• Must have excellent writing skills from a customer service environment
• Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
• Ability to work under pressure, use your own initiative and to deadlines
• Must be able to work calmly and rationally with difficult customers

THE PACKAGE:

• An attractive salary package of £22,000 depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.
• Hybrid working

HOURS:

• Monday - Friday; 9.00 to 17.30hrs
• Saturday: 9.00 to 17.00hrs

INTERESTED:

If you have the suitable skills and experience for the role, please follow the instructions to apply now