Aftersales & Operations Executive

Location: Epping
Sector: Tour Operator, Operations
Job type: Permanent
Date posted: 24/06/2019
Job reference: 22012
Contact: Regis Banza
Contact tel: 0203 887 9444
Are you an experienced Travel professional with knowledge and a passion for long haul travel? My client are a long haul specialist tour operator based on the boarders of East London and Essex needs an Aftersales and Operations Executive with strong Customer Service experience and a keen eye for detail to join their team, due to growth of the business. This is a great move for someone who is already working within the travel industry with previous experience in a Customer Service or a Sales Support role. If you are looking for a new challenge and to further career with an established travel company and be rewarded with a competitive salary, benefits and great working hours, please apply now!

Job Responsibilities:
*Confirming existing bookings including flights, Villa's and transfer bookings with suppliers and oversea agents
*Dealing with queries from customers via telephone and email
*Dealing with changes and cancellations to existing bookings
*Action back office amendments
*Dealing with queries from other departments
*Liaising with the in-resort team
*Sending out paperwork to customers
*Liaising to suppliers
*Obtaining customer information to complete bookings
*Assisting with customer feedback queries

Skills Required:
*Previous customer service experience within the travel industry
*Happy to get involved in a wide range of tasks
*A good long-haul geographical knowledge
*Experience in dealing with both customers and suppliers
*Excellent attention to detail and accuracy
*Able to work as part of a small team
*Ability to organise and prioritise work
*Work within strict time-lines and meet deadlines
*Willingness to support other team members

Hours of work:

40 hours per week,
* Monday - Friday 9am - 5.30pm
* Saturday 9am - 5pm (Working one Saturday in 4 with a day off in the week for the Saturdays worked)

Salary and package:
*Salary of £19,000 per annum,
*28 days paid holiday (including bank holidays) increasing to 33 days for long service
*Excellent Training
*Private Medical Insurance
*Workplace Pension
*Free Lunch
*Discounts for your own holidays
*Fam trips
*Incentives and Team nights out


To apply for this position please click 'APPLY' or email

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